Frequently Asked Questions

No. OHAYO Stay apartments require no guarantor and no Japanese emergency contact. Book directly online with your passport or ID.

There is no key money (reikin) and no agency fee. Most listings take a refundable security deposit of ¥30,000, returned at check-out, plus a one-time cleaning fee (typically ¥15,000). The monthly price already includes electricity, gas, water and Wi‑Fi, and the checkout page shows the exact amount for your dates before you pay.

Yes — every OHAYO Stay listing welcomes foreign residents and visitors. No Japanese bank account or residence card is required to book.

Yes. All apartments come fully furnished with bed, appliances, kitchenware, and free Wi-Fi. You can move in with just a suitcase.

Yes. Electricity, gas, water, and Wi-Fi are all included in the monthly price — one payment covers everything.

Most homes have a minimum stay of 30 nights; the exact minimum is shown on each listing. Longer stays often qualify for the monthly discounts shown on the listing.

The availability calendar shows up to about 12 months ahead. Which dates are open varies by listing and is checked again when you pay. Your booking is confirmed as soon as your card payment goes through, with no application or screening wait. While you are paying, the checkout page shows how long your dates are held.

The full amount for your dates is charged to your card at checkout, and the checkout page shows the total before you pay. If you have questions about paying for a longer stay, message us in the chat before booking.

Each listing shows how many guests it sleeps. For a larger group you can book more than one room. Send us your dates and group size in the chat and we will suggest rooms that fit.

Each listing shows its photos and amenities, such as bed type, kitchen and washing machine. If you need a detail that is not on the page, such as room size, bedroom photos or storage space, ask us in the chat and we will send it.

Check-in is self-service with smart locks or key boxes at most properties. Detailed instructions are sent after booking — many apartments allow same-day move-in.

You pay online by credit card through our secure checkout when you book. No cash, bank transfer, or Japanese payment methods are required.

We manage 100+ apartments across Tokyo, with strong coverage in Sumida (Ryogoku, Oshiage), Shinjuku, Taito (Asakusa), Minato, Edogawa, Toshima (Ikebukuro), Shinagawa, Itabashi, Nerima, Ota and Suginami.

Cancel 7 or more days before check-in for a full refund. If you cancel less than 7 days before check-in, your security deposit is refunded in full and 50% of everything else you paid is refunded. To change your dates, message us in the chat or email kaikin@ohayostay.com.